B2B Repair Terms

These repair terms apply exclusively to businesses, traders, legal entities and other commercial customers.

They apply to all inspections, diagnoses, estimates, repairs and other work on electronic devices and assemblies carried out by Hammaräng Solutions AB.

Our focus is on component-level repair, in particular:

• – Industrial electronics
• – CNC controls
• – Controls and electronics for forestry and agricultural attachments
• – PCBs, operator panels, control units and electronic assemblies
• – HiFi equipment on a commercial basis

We do not repair mobile phones, tablets, smartwatches, laptops, consumer-market entertainment electronics or similar devices, unless an explicit written agreement to the contrary has been made.

Deviating purchasing or business terms of the customer apply only if we expressly agree to them in writing.

The customer delivers or sends us the device or assembly together with as detailed a fault description as possible.

The customer is responsible for ensuring the submitted device is clearly identifiable and that all information relevant to the inspection is provided, including:

• – Manufacturer and type
• – Serial number, where available
• – Fault description
• – Operating environment
• – Known prior damage
• – Previous repair attempts
• – Available schematics, parameters, programs or documentation

If important information is missing, the inspection or repair may be delayed or impossible.

We inspect the submitted device to the best of our professional judgement.

A successful repair cannot be guaranteed. This applies in particular to older devices, missing schematics, unavailable spare parts, hidden faults, liquid damage, corrosion, overvoltage or consequential damage.

If a repair is not possible, not economically viable, or is declined by the customer after inspection, we charge a no-fix/diagnostic fee of EUR 90.00 plus 25% VAT.

This fee covers in particular inspection, fault-finding, disassembly, technical assessment and documentation.

Estimates are prepared solely on the basis of information submitted by the customer — without physical inspection of the device. If the customer decides against a repair after receiving an estimate, no costs are incurred.

Unless expressly agreed otherwise, estimates are non-binding assessments based on the visible fault symptoms.

Actual costs may differ, in particular if further faults, consequential damage, defective components or prior damage become apparent during the repair.

We are entitled to exceed an estimate by up to 10% without prior consultation with the customer.

If it becomes foreseeable that costs will exceed the estimate by more than 10%, we will obtain the customer's consent before continuing work.

Repairs are carried out at our technical discretion and, where possible and practical, at component level.

We are entitled to replace defective components with technically suitable, equivalent or compatible alternatives if original parts are unavailable or not economically viable.

A repair may be declined or discontinued if:

• – the device is irreparably damaged,
• – spare parts are unavailable,
• – schematics, documentation or technical information are missing,
• – previous repair attempts complicate safe restoration,
• – the repair effort is not economically justifiable,
• – safety risks exist,
• – the device falls outside our repair scope.

A repair is considered successfully completed when the reported fault no longer occurs following our inspection or the affected function has been restored.

Testing is carried out within our technical capabilities. Full simulation of the later operating environment, machine or system is not always possible.

The customer is responsible for professionally testing the repaired device and commissioning it safely before putting it back into productive use.

For complex controls, older devices or devices with multiple prior damages, it cannot be ruled out that additional, previously undetected faults are present or may arise later.

All prices are, unless stated otherwise, exclusive of 25% VAT.

For B2B customers, the repaired device is normally returned after completion of the work. Invoices are typically issued with a payment term of 10 days from the invoice date.

Alternative payment terms, advance payment or payment before return shipment may be agreed individually or required by us, in particular for new customers, larger orders, international customers or elevated risk of default.

Shipping, packaging, customs, import and other ancillary costs are borne by the customer unless otherwise agreed.

Shipping to us is at the cost and risk of the customer.

Return shipment is at the cost of the customer. We pack devices carefully and select an appropriate shipping method.

The transport risk passes to the customer upon handover to the shipping service provider.

Transport damage must be reported by the customer to the shipping service provider without delay.

If devices contain programs, parameters, configurations, saved states or other data, the customer is responsible for making a complete backup before handover.

We accept no liability for data loss, deleted parameters, lost programs or device settings that cannot be reconstructed, unless we are guilty of intentional or grossly negligent conduct.

This applies in particular to CNC controls, operator panels, frequency converters, PLC components, machine controls and other programmable assemblies.

We provide warranty on repairs carried out by us to the extent required by law, but exclusively in relation to the work actually performed and the components installed by us.

The warranty does not cover:

• – new or different faults on the device,
• – faults outside the scope of the commissioned repair,
• – faults caused by improper installation, connection or operation,
• – faults caused by overvoltage, moisture, corrosion, contamination or mechanical damage,
• – consequential damage from defective external components, machines or systems,
• – faults caused by modifications or repair attempts by third parties,
• – age-related failure of other components.

The customer must inspect the delivered or repaired item without delay upon receipt and report any apparent defects in writing without delay.

If a device is not collected after completion of the inspection or repair, or cannot be delivered for reasons attributable to the customer, we will notify the customer.

After a reasonable period, storage costs may be charged.

After repeated unsuccessful requests, we reserve the right to dispose of or recycle the device in accordance with applicable law.

We are only liable for damages caused by intentional or grossly negligent conduct.

Liability for loss of production, loss of use, loss of profit, machine downtime, consequential damage or indirect damage is excluded to the extent permitted by law.

The customer is solely responsible for:

• – safe reinstallation,
• – functional testing,
• – compliance with machine, plant and safety regulations,
• – release for productive operation.

Installed spare parts and repaired devices remain our property until the invoice is paid in full, to the extent permitted by law.

Should individual provisions of these repair terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

The law of the country in which Hammaräng Solutions AB has its registered office applies, unless mandatory statutory provisions provide otherwise.

The place of jurisdiction is, to the extent permitted, the registered office of Hammaräng Solutions AB.